Selling on eBay into the Canadian market is profitable, but it comes with a big worry: customers refusing delivery (RTS, return to sender). When a parcel is returned, shipping it back to Vietnam eats up all your profit. But if you leave it at the domestic carrier’s warehouse, you lose both your capital and the product.
The best solution for eBay sellers today is to send returns to an intermediate warehouse in Canada, inspect them, put on new shipping labels and sell them to the next customer. Here is the step-by-step process for handling returns in Canada at Soleil Transportation’s Mississauga warehouse.
Why are orders to Canada returned (RTS)?
There are many reasons an eBay order shipped to Canada comes back, most commonly:
- The buyer entered the wrong address or postal code, or left out the apartment number.
- The customer wasn’t home when the courier tried to deliver and didn’t collect the parcel from the post office within the holding period.
- The customer changed their mind or refused to pay import duties (if any).
When this happens, domestic carriers such as Canada Post or UPS automatically send the parcel back to the return address on the label. If you use Soleil Transportation’s fulfillment service, that address is our warehouse in Mississauga.
How returns are handled and relabelled in Mississauga
To help sellers save money and resell products quickly on eBay, Soleil Transportation offers a closed-loop returns process with these steps:
Step 1: Receive and sort returns
When the courier delivers a return to the warehouse at 2446 Cawthra Road, B1U8, Mississauga, Ontario, our staff scan the original tracking number to identify which seller it belongs to. We photograph the outer box and update the status in the management system so you are kept informed.
Step 2: Quality control (QC)
At the seller’s request, our staff open the box and inspect the product in detail:
- Is the product intact and brand new, or scratched or damaged?
- Are all accessories, packaging and labels still there?
- Has the previous customer opened the seal or tried the product?
If the goods are still in good condition, we repack them in a new carton (included in Soleil Transportation’s basic packing fee), ready for the next sale.
Step 3: Store until resale
Products that pass inspection are stored in our warehouse. With fulfillment in Canada from just $5 CAD per order, sellers can leave stock in Mississauga until a new eBay order comes in.
Step 4: Apply a new shipping label and send to the new customer
As soon as you make a new sale on eBay to another customer in Canada or the US:
- Create a new order in Soleil Transportation’s system and upload the new shipping label.
- Our Mississauga team takes the product from the shelf and applies the new label over the old one, or uses a new box if needed.
- The parcel is handed to a domestic carrier for delivery to the new buyer.
Key tips to reduce the cost of returns
To keep returns handling in Canada smooth and avoid extra costs, sellers should keep these points in mind:
- Set the correct return address: Always set Soleil Transportation’s Mississauga warehouse as the return address in your eBay account. This stops goods being sent back to Vietnam at great expense.
- Watch your tracking numbers closely: Use online tracking with your order or booking number to spot orders marked “Delivery Failure” or “RTS” early. Contact the customer right away to help them collect the parcel before the post office sends it back.
- Use the Mississauga warehouse to sell into the US: Soleil Transportation’s warehouse is strategically located close to the US border. For high-value returns, you can relabel them and ship to the US through our North American domestic services from just $35 per parcel.
To start optimising your returns process and protecting your eBay cash flow, contact Soleil Transportation on +1 888-998-5199 or at info@soleiltransportation.com. Our team in Mississauga is always ready to help you check stock, relabel and ship quickly, in just 7–12 business days.
