Sending stock into Amazon FBA only to have the system flag wrong SKU labels, wrong barcodes or mixed-up colour and size variants is a very common problem for e-commerce sellers. If it isn’t dealt with quickly, Amazon may suspend your account, refuse the stock or charge heavy storage fees. The best way to fix it for good is to pull the stock out to an outside warehouse in Canada, cover the labels with new ones and send it back to FBA.
Why can’t you fix SKU errors directly in Amazon’s warehouse?
Once goods are in Amazon’s FBA system, warehouse staff won’t peel off and replace labels or re-sort faulty boxes for you. The only option is to create a removal order so Amazon sends the stock to an address in Canada.
Choosing a provider with a warehouse and professional fulfillment service in Canada to receive these returns is extremely important. The warehouse must understand Amazon’s labelling standards, have professional barcode printers and work quickly to keep storage costs down.
4 steps to handle returns and relabel stock in Mississauga
To rescue a mislabelled shipment, sellers can follow this standard process through our transit warehouse in Mississauga.
Step 1: Create a removal order in Amazon Seller Central
Log in to Seller Central, select the mislabelled SKUs and create a removal order. In the return address, enter our receiving warehouse:
- Warehouse address: 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6.
- Phone: +1 888-998-5199.
- Email: info@soleiltransportation.com.
Once the order is created, Amazon packs the stock and ships it within Canada to our Mississauga warehouse.
Step 2: Receive and count the goods at the warehouse
Returns from Amazon usually don’t arrive all at once. They come in several parcels because the stock was stored in different provinces. When the boxes reach our Mississauga warehouse, we:
- Photograph the outside of each returned box.
- Open the boxes and count the actual quantity of each item.
- Check against the seller’s list of faulty products to identify exactly which items need relabelling.
Step 3: Print new SKU labels and apply them to FBA standards
The seller sends the PDF file with the new SKU barcodes (Amazon’s standard FNSKU) through the system. The order processing team at the Mississauga warehouse then:
- Uses a professional label printer so the print is sharp and doesn’t smudge when Amazon scans it.
- Applies the new label directly over the old, incorrect one, making sure no part of the old barcode shows underneath so the scanner can’t misread it.
- Repacks the products in strong standard cartons.
Step 4: Create a new FBA shipment and send it back to Amazon
Once relabelling is complete, we provide the exact dimensions and weights of the packed boxes. The seller uses this information to:
- Create a new FBA shipment in Seller Central.
- Download the box labels and send them to us.
- We apply the box labels and hand the shipment to Amazon’s partnered carriers for pickup, or deliver it straight to the Amazon warehouse on request.
Costs and turnaround at the Mississauga warehouse
We offer an all-in-one fulfillment solution in Canada at very competitive prices for small and medium-sized e-commerce sellers:
- Fulfillment in Canada (including receiving returns, temporary storage, repacking and relabelling): from just $5 CAD per order.
- Domestic shipping within Canada and to the US for large parcels once processed: from just $35 per parcel.
- Relabelling and repacking usually take just 2 to 3 business days after all returns arrive at the Mississauga warehouse, so sellers can get their products back on the virtual shelf quickly.
To start fixing your mislabelled stock or get a detailed quote for each product, have the quantity of stock to remove ready and contact us on +1 888-998-5199 or at info@soleiltransportation.com for the fastest support.
