To protect your store and limit losses, smart sellers remove returns from FBA to an outside warehouse in Canada for reassessment. Here is the practical process at Soleil Transportation’s Mississauga warehouse that you can use right away.

Why remove Amazon returns to an outside warehouse?

When a customer returns a product as defective, Amazon classes it as “Unfulfillable”. In Seller Central, you only have two options: let Amazon dispose of it, or create a removal order to an address in Canada.

If you choose disposal, you lose the product completely. If you remove it to an outside warehouse such as Soleil Transportation in Mississauga, you get the chance to:

• Check whether the product is really defective.
• Take real photos as evidence for a claim with Amazon if the customer swapped the item or returned an empty box.
• Repack and relabel the item to sell again if it is intact and works properly.

How visual inspection and photography work at the Mississauga warehouse

When you create a removal order from Amazon to the Soleil Transportation warehouse (2446 Cawthra Road, B1U8, Mississauga, Ontario, L5A 3K6), we carry out the following strict checks.

Step 1: Receive the parcel and match its details

As soon as a returned parcel from Amazon arrives at the Mississauga warehouse, staff will:

• Record the tracking number from Amazon.
• Match it against the booking or order number you entered in Soleil Transportation’s online system.
• Weigh and measure the box received.

Step 2: Inspect the outer packaging

Before opening the box, staff check and record its outer condition:

• Whether the Amazon carton or product box is dented, torn or wet, or shows signs of having been opened before.
• Photograph all sides of the box, especially Amazon’s shipping label, as evidence for matching the LPN (License Plate Number), Amazon’s identifier for returned items.

Step 3: Open the box and inspect the product in detail

Staff carefully open the box under a surveillance camera and check it against these criteria:

• Completeness: Is the main product still in the box? Are any accessories, manuals or charging cables missing?
• Physical condition: Does the product show signs of use, scratches, cracks or dirt?
• Visual check for technical faults: For electronics or small household appliances, the warehouse checks whether buttons stick and whether charging ports are broken or loose.

Step 4: Take photos and video as evidence

This is the most important step for sellers working with Amazon on a reimbursement if the buyer has committed fraud. The warehouse provides a standard set of photos including:

• A close-up of Amazon’s LPN sticker on the product.
• Photos of everything inside the box after opening.
• Close-ups of the product’s edges and corners, focusing on any suspected faults or scratches.
• On request, a short 15–30 second 360-degree video of the product.

Step 5: Sort the items and report back to the seller

After inspection, each product is placed in one of these groups:

• Like new: Still sealed, not faulty, just a slightly torn outer box. These can be relabelled and sent back to FBA.
• Slightly damaged or missing accessories: Can be sold off or consolidated and sent back to Vietnam.
• Badly damaged or swapped items: Photos are sent to the seller to file a claim with Amazon, and the items are then disposed of on request.

Next steps once you have the inspection results

Depending on the results from the Mississauga warehouse, you can choose the most cost-effective option:

1. Repack and send back to FBA (fulfillment): With fulfillment in Canada from just $5 CAD per order, Soleil Transportation applies new barcode/FNSKU labels, packs the items in compliant cartons and sends them back to Amazon FBA so you can keep selling.
2. Send them back to Vietnam: If high-value products need to go home for repair or parts, you can use our two-way Vietnam–Canada air service, which takes 10–21 days in this direction, from $16/kg.
3. Store them until you have enough: You can store returned items temporarily at Soleil Transportation’s Mississauga warehouse until you have enough to process them all at once, avoiding lots of small charges.

To start removing Amazon returns to the Mississauga warehouse or for detailed advice on our fulfillment service, review your returns list in Seller Central, then contact Soleil Transportation on +1 888-998-5199 or email the list of products to remove to info@soleiltransportation.com. Our team in Mississauga is ready to photograph and inspect your goods within 1–2 business days of receiving them.

Why can’t you fix SKU errors directly in Amazon’s warehouse?

Once goods are in Amazon’s FBA system, warehouse staff won’t peel off and replace labels or re-sort faulty boxes for you. The only option is to create a removal order so Amazon sends the stock to an address in Canada.

Choosing a provider with a warehouse and professional fulfillment service in Canada to receive these returns is extremely important. The warehouse must understand Amazon’s labelling standards, have professional barcode printers and work quickly to keep storage costs down.

4 steps to handle returns and relabel stock in Mississauga

To rescue a mislabelled shipment, sellers can follow this standard process through our transit warehouse in Mississauga.

Step 1: Create a removal order in Amazon Seller Central

Log in to Seller Central, select the mislabelled SKUs and create a removal order. In the return address, enter our receiving warehouse:

• Warehouse address: 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6.
• Phone: +1 888-998-5199.
• Email: info@soleiltransportation.com.

Once the order is created, Amazon packs the stock and ships it within Canada to our Mississauga warehouse.

Step 2: Receive and count the goods at the warehouse

Returns from Amazon usually don’t arrive all at once. They come in several parcels because the stock was stored in different provinces. When the boxes reach our Mississauga warehouse, we:

• Photograph the outside of each returned box.
• Open the boxes and count the actual quantity of each item.
• Check against the seller’s list of faulty products to identify exactly which items need relabelling.

Step 3: Print new SKU labels and apply them to FBA standards

The seller sends the PDF file with the new SKU barcodes (Amazon’s standard FNSKU) through the system. The order processing team at the Mississauga warehouse then:

• Uses a professional label printer so the print is sharp and doesn’t smudge when Amazon scans it.
• Applies the new label directly over the old, incorrect one, making sure no part of the old barcode shows underneath so the scanner can’t misread it.
• Repacks the products in strong standard cartons.

Step 4: Create a new FBA shipment and send it back to Amazon

Once relabelling is complete, we provide the exact dimensions and weights of the packed boxes. The seller uses this information to:

• Create a new FBA shipment in Seller Central.
• Download the box labels and send them to us.
• We apply the box labels and hand the shipment to Amazon’s partnered carriers for pickup, or deliver it straight to the Amazon warehouse on request.

Costs and turnaround at the Mississauga warehouse

We offer an all-in-one fulfillment solution in Canada at very competitive prices for small and medium-sized e-commerce sellers:

• Fulfillment in Canada (including receiving returns, temporary storage, repacking and relabelling): from just $5 CAD per order.
• Domestic shipping within Canada and to the US for large parcels once processed: from just $35 per parcel.
• Relabelling and repacking usually take just 2 to 3 business days after all returns arrive at the Mississauga warehouse, so sellers can get their products back on the virtual shelf quickly.

To start fixing your mislabelled stock or get a detailed quote for each product, have the quantity of stock to remove ready and contact us on +1 888-998-5199 or at info@soleiltransportation.com for the fastest support.