The risks of a wrong label or the wrong depot

The sorting systems of Canada Post and domestic carriers such as UPS and FedEx are automated, based on scanning the barcode and postal code. When the province and postal code on the label don’t match, the system sends the parcel to the wrong depot.

This usually leads to one of these outcomes:

• Return to sender: The last-mile carrier can’t deliver and automatically returns the parcel to the original warehouse. You pay shipping twice.
• Indefinite storage: The parcel sits at a depot in the wrong province awaiting manual verification and can easily get lost.
• Delivery to the wrong address: If the same street name exists in two provinces, the parcel may be delivered to someone else.

How to fix a wrong last-mile address in Canada

As soon as you find a parcel with the wrong address, or tracking shows an address error, take these steps to limit the damage.

Step 1: Ask the last-mile carrier to hold the parcel

As soon as the tracking looks unusual, call the Canadian domestic carrier with the last-mile tracking number and ask them to intercept the parcel or hold it at the nearest depot (Hold for Pickup). This stops it travelling further into the wrong sorting flow.

Step 2: Reroute the parcel to the Mississauga warehouse

If you are in Vietnam or another province and can’t collect it yourself, the best option is to ask the carrier to reroute the parcel to Soleil Transportation’s Mississauga warehouse at: 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6.

The Mississauga warehouse sits in Ontario’s major logistics hub, with direct connections to the main transport routes in Canada and the US, so problem parcels can be collected and handled as quickly as possible.

Step 3: Receive, inspect and relabel

Once the parcel reaches the Mississauga warehouse, Soleil Transportation staff will:

• Check its physical condition and send you photos to confirm.
• Print a new shipping label with the correct address you provide.
• Remove the old, incorrect label and apply the new one so the carrier’s scanners don’t misread it.

Step 4: Send it back out for last-mile delivery

With its new label, the parcel goes back into the domestic delivery network to the recipient. With Soleil Transportation’s domestic shipping within Canada and to the US from just $35 per parcel, you keep the cost of fixing the problem as low as possible.

How e-commerce shop owners can prevent labelling errors

If you sell from Vietnam to customers in Canada or the US, labelling remotely is very error-prone. To remove this risk, use Soleil Transportation’s fulfillment service in Canada from just $5 CAD per order.

The process is very simple:

1. Send stock in bulk from Vietnam to Canada by air (7–14 days on average, from just $16/kg including import duties).
2. Your goods are stored safely at the Mississauga warehouse.
3. When a customer orders, our warehouse system prints an accurate label from the order details, packs it in a standard carton (included in basic packing) and hands it to a domestic carrier.

This eliminates handwritten address errors and cuts last-mile delivery times to just 1–3 business days.

What to do when you find an order with the wrong address

If you have a stuck parcel, a parcel with the wrong depot details, or need a reliable intermediate warehouse in Canada to handle returns, have this information ready:

• The parcel’s current tracking number.
• The correct delivery address.
• The parcel’s approximate size and weight.

Contact Soleil Transportation on +1 888-998-5199 or at info@soleiltransportation.com and our Mississauga warehouse team will help you intercept, recover and relabel the parcel as quickly as possible, so it isn’t destroyed or sent back to Vietnam at great cost.