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Troubleshooting

What to Do When an Order Gets Rain-Damaged in Domestic Shipping in Canada, and How to Claim

A detailed guide to filing a claim with Canada Post when a parcel gets wet on the last mile, and how it can be repacked at the Mississauga warehouse.

What to Do When a Shipment to Canada Goes Missing Because of a Wrong Postal Code

A detailed guide to working with carriers in Mississauga to correct a postal code and recover your shipment safely.

What to Do When Canadian Customs Asks for a Commercial Invoice for Your Parcel

A detailed guide to creating and submitting a replacement commercial invoice when a parcel sent to Canada is held, so it clears quickly.

Rescuing Orders Labelled with the Wrong Province in Canada Through a Mississauga Warehouse

How to act fast when a label has the wrong province in Canada, so the parcel can be recovered and relabelled through a Mississauga warehouse.

What to Do When Goods Arrive Damp or Dented After Temperature Changes in Transit to Canada

How to handle goods that arrive damp or dented because of temperature changes on the flight to Canada, and how to claim compensation.

How to Handle a PO Box Address When Shipping to Canada So Your Parcel Isn’t Returned

A detailed guide to converting a PO Box to a physical address and solving last-mile delivery problems in Canada.

What to Do When a Shipment to Canada Is Lost or Delayed by a Snowstorm

A detailed guide to handling snowstorm delays, checking tracking and claiming compensation when shipping to Canada.

What to Do When CBSA Holds Your Shipment for Inspection in Toronto

A detailed guide to what to do when CBSA holds your shipment at Toronto Pearson airport and how to get your goods released safely.